ice365 Privacy Policy

2.1 Registration and Identity Data

When you create an ice365 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are aged 21 or above)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, etc.) and postal code
• Mobile phone number
• Email address
• Username and encrypted password
• Preferred currency (BDT)
• Communication preferences

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent underage gambling and fraud, we may collect:

• Copies of government-issued identity documents (National ID card, passport, driving licence)
• Proof of address documents (utility bills, bank statements dated within 90 days)
• Proof of payment method ownership (screenshots of registered bKash, Nagad, or Rocket accounts)
• Selfie photographs for identity confirmation, where required

KYC documents are stored securely, reviewed only by authorised personnel, and retained for the period required by our compliance obligations.

2.3 Financial and Transaction Data

Each time you make a deposit or request a withdrawal on ice365, we record the following:

• Transaction type (deposit or withdrawal)
• Amount in BDT (e.g., ৳500, ৳5,000, ৳20,000)
• Payment method used (bKash, Nagad, Rocket, Upay)
• Partial payment reference or transaction ID provided by the payment partner
• Date, time (Bangladesh Standard Time), and transaction status

Full wallet PINs, passwords, and complete bank account numbers are never stored on ice365 servers.

2.4 Gaming and Betting Activity Data

We maintain records of your activity on the ice365 platform, including:

• Games played, bet amounts, and outcomes
• Sports betting markets accessed, including cricket (BPL, T20, IPL), football, and kabaddi
• Bonus offers claimed and wagering progress
• Session start and end times
• Responsible gaming tool settings (deposit limits, self-exclusion status)

This activity data is used primarily to deliver your gaming experience, calculate your account balance, process withdrawals, and identify patterns that may indicate problem gambling behaviour requiring intervention under our responsible gaming obligations.

2.5 Technical and Device Data

When you access the ice365 platform, our servers automatically collect certain technical information:

• IP address and approximate geographic location (city level)
• Device type, operating system version, and browser type
• Pages visited and navigation path within the site
• Referring URL (the page or search result that linked you to ice365.bet)
• Session duration and click/tap interaction data
• Cookies and similar tracking technologies (see Section 6 below)

2.6 Communications Data

If you contact ice365 via live chat, email, or any other support channel, we retain records of those communications including the content of messages, the date and time of the interaction, and any attachments you provide. This data is used to resolve your query, improve our support quality, and maintain an audit trail of player-support interactions.

3.1 Marketing Communications

ice365 will only send you promotional emails, SMS notifications, or in-platform messages about offers, bonuses, and new features if you have explicitly opted in to receive such communications during registration or subsequently via your account settings. You may withdraw your consent at any time by updating your communication preferences in your account dashboard or by contacting support at [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to that withdrawal.

3.2 Automated Decision-Making

ice365 uses automated systems to detect fraud, identify potential money-laundering activity, and flag accounts that may be exhibiting signs of problem gambling behaviour. These systems may result in automated account restrictions pending manual review. If your account is affected by an automated decision, you have the right to request human review of that decision by contacting our support team. Ice365 does not use automated decision-making to discriminate against players on the basis of protected characteristics.

4.1 Payment Service Providers

To process your deposits and withdrawals, ice365 shares the minimum necessary transaction data with our payment partners, including bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy policies and are contractually obligated to handle your data securely and only for the purpose of processing your transaction. Ice365 does not share your gaming activity or account balance with payment providers.

4.2 Game Software Providers

The games available on ice365 are powered by third-party game studios and RNG providers including, but not limited to, Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you play a game, your session data (such as player ID, bet amounts, and game results) is transmitted to the relevant provider's servers to deliver the game experience. Game providers are contractually prohibited from using this data for any purpose other than delivering and auditing the game.

4.3 Regulatory and Legal Disclosures

ice365 may disclose your personal data to relevant authorities where required to do so by applicable law, including in response to lawful requests from financial intelligence units, law enforcement agencies, or courts of competent jurisdiction. In such cases, ice365 will disclose only the specific data requested and will, where legally permissible, notify you of the disclosure.

4.4 Business Transfers

In the event that ice365 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data is handled as a result. Your rights under this Privacy Policy will continue to be respected following any such transfer.

5.1 Active Account Data

All personal data associated with your ice365 account — including registration details, KYC documents, transaction history, and gaming activity records — is retained for the full duration of your account's active status. This data is necessary to deliver our services to you and to fulfil our ongoing legal obligations.

5.2 Data Following Account Closure

Upon voluntary closure or suspension of your ice365 account, we retain your personal data for a minimum period of five (5) years from the date of closure. This retention period reflects our obligations under anti-money laundering regulations, dispute resolution requirements, and responsible gaming record-keeping standards. Following the expiry of this retention period, your data will be securely deleted or anonymised.

5.3 Marketing and Communications Data

If you have opted out of marketing communications, we retain a suppression record of your opt-out preference indefinitely to ensure that we do not inadvertently contact you again in the future. The content of prior marketing communications may be deleted on a rolling basis after 24 months.

6.1 Essential Cookies

These cookies are strictly necessary for the ice365 platform to function correctly. They enable core features including user authentication, session management, security protections, and load balancing. Without these cookies, the platform cannot operate. Essential cookies do not require your consent and cannot be disabled without disrupting your use of the site.

6.2 Analytics and Performance Cookies

With your consent, ice365 uses analytics cookies to understand how players navigate the platform, which pages and games are most popular, and where technical errors may be occurring. This data is used in aggregate, anonymised form to improve the ice365 user experience. You may opt out of analytics cookies via your browser settings or by declining optional cookies when prompted.

6.3 Preference Cookies

Preference cookies remember your settings and choices within the ice365 platform, such as your preferred language, display settings, and last-visited game category. These cookies improve your experience by reducing the need to re-enter the same preferences on each visit. They expire after a set period or when you clear your browser's cookie storage.

Right of Access

You may request a copy of all personal data that ice365 holds about you. We will provide this data in a structured, commonly-used format within the statutory timeframe.

Right to Rectification

If any personal data that ice365 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. Minor corrections (such as updating your phone number or email address) can be made directly within your account settings.

Right to Erasure ("Right to be Forgotten")

You may request permanent deletion of your personal data. This right is subject to our legal retention obligations — where we are required by law to retain certain data (for example, for AML compliance), we cannot delete it until the applicable retention period has expired. In such cases, we will delete all data that is not subject to a legal retention requirement and provide you with a clear explanation of what data is being retained and why.

Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of your data or object to our processing — you may request that ice365 restrict its processing of your data while the matter is resolved. During a restriction period, ice365 will continue to store your data but will not actively process it except where required by law.

Right to Object

Where ice365 processes your data on the basis of legitimate interest (for example, for fraud prevention analytics or platform improvement), you have the right to object to that processing. ice365 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.